Refund policy

Merluci values high-quality products and excellent service. If you are not completely satisfied with your purchase, please follow the return steps below:

Return period:  Products can be returned within 30 days of receipt.

Return Policy:  Products must be in the same condition as received, unused, and in the original packaging.

Return procedure:  Contact us at support@merluci.com to initiate the return. We will provide you with the return address.

Return costs: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your package arrives safely.

What happens if I receive a defective product?
Don't worry, if you receive a defective product, we'll replace it free of charge. However, you must notify us and return the product within 30 days.

Can I exchange a product?
Yes, you can exchange a product within 30 days as long as it is unworn and in its original condition.

Refunds:  After we receive and inspect your return, we will notify you via email whether your refund has been approved or declined. Approved refunds will be processed within 7 business days and will automatically be credited to your original credit card or payment method.

If you have any questions or comments, we're happy to help! Please contact us using the contact details below:

E-mail: support@merluci.com 
Phone: +31850601733
Address: Van der Waalsstraat 9, Deventer, Overijssel, 7424 GW, Netherlands

Company name: MWcom
Commercial register number (KVK): 87559579
VAT number: NL004435863B81

Customer service hours:
Monday to Friday:  9:00–18:00

We strive to respond to your inquiries within 24 business hours.