FAQ – Merluci
These shipping conditions apply to the following countries: United Kingdom.
- Last order time: 6:00 PM (GMT) Greenwich Mean Time (London). Orders after this time are processed the next business day.
- Processing time: 1–3 days, Monday to Friday. After this, the shipment is handed over to the carrier.
- Transport time: 6–9 days (Monday to Friday).
- Total delivery time: 7–12 working days (UK)
Carriers: FedEx, UPS, DHL
Shipping costs: Free for all orders. No minimum purchase required.
Track your order: You will receive an email with a tracking number. Track your package anytime via our shipment tracking page.
- Return period: Products can be returned within 30 days of receipt.
- Return policy: Items must be unused, in original packaging, and in the same condition as received.
- Return procedure: Contact support@merluci.com for instructions.
- Return costs: Customer is responsible for shipping costs; trackable shipping recommended.
- Defective products: Free replacement if reported within 30 days.
- Exchanges: Allowed within 30 days for unworn items in original condition.
- Refunds: Processed within 7 business days after inspection, credited to the original payment method.
All transactions are processed exclusively in GBP£.
Accepted cards: Visa, Maestro, MasterCard, AMEX.
All transactions are encrypted for your security. See our Privacy Policy for details.
Amount is immediately reserved after card approval. If declined, the order is automatically canceled.
Email: support@merluci.com
Phone: +31 850601733
Address: Van der Waalsstraat 9, Deventer, Overijssel, 7424 GW, Netherlands
Company name: MWcom
Commercial register number (KVK): 87559579
VAT number: NL004435863B81
Customer service hours: Monday to Friday, 9:00–18:00
We strive to respond to all inquiries within 24 business hours.